Our Process
A serious commitment to attentive, market leading service.
We know that there are lots of choices out there when it comes to your window and door joinery partner, which is why you will find we offer you the highest level of attentive service from the outset, paired with our outstanding product range.
No matter the size of your project, our approach is the same; personal and supportive.
Experience the Dale Joinery ethos for yourself; the very highest standards of quality, service levels and advanced products.
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01.
CONTACT
We’ll be happy to talk to you about your project at any time in the process – our experienced team will take the time to understand your needs. We can use your drawings or measurements to produce a quotation for you – our user-friendly, concise and industry-leading quotations allow novices and professionals alike to get a clear view and understanding of each product required.
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02.
VISIT
Our personal approach isn’t restricted to just telephone or email; we also like to visit you on site, to really get into the detail of what you’re working on. Our knowledgeable team are well versed in the entire process of a build project, able to offer advice and guidance to ensure everything turns out, just as you want it to.
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03.
DESIGN
Our made to order windows and doors, can be tailored to suit the traditional and the contemporary. Colour, style and a world of design possibilities, mean you can get the look and feel to suit your project. Our simple to follow quotations can be easily tweaked and used to check that all the fine details have been taken care of, for complete peace of mind.
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04.
MAKE
Our state-of-the-art manufacturing facilities utilise the very best machine processes combined with the skill of our factory teams, to produce a superior product range. None of our products are kept in stock; everything is made to order – some things are worth the wait when it’s being made just for you. Our products leave the factory fully finished, meaning they are painted or stained with a multi-layer protection system, and come with all the glazing in place, ready to install on site.
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05.
DELIVER
Following rigorous checks before leaving the factory, and further quality control at our warehouse, your made-to-order windows and doors are secured for safe transit on pallets and will arrive at a time and date agreed with you on our own trucks, equipped with forklifts to unload them for you.
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06.
AFTERCARE
Whilst our entire process is set up for smooth sailing, sometimes things just don’t go to plan. Controlling mother nature isn’t normally possible, and when working with a natural product set in an external environment, we have to accept it is us that has to adapt. Our product range has been designed to work within these parameters, to ensure the complete confidence and satisfaction of our customers. If something does go wrong, you can be assured that we stand by our products, as demonstrated by our cast iron guarantees and inclusive service engineer package.