We ensure Peace of Mind

Some Popular Questions

• FAQ - Why do you use multi-layered, or engineered timber?

  Our engineered timber is the strong backbone of our products, all new windows and doors benefit from the rigidity and strength. Resistant to warping and twisting, the timber is formed from layering sections of European Redwood in a specific way, this increases the natural properties to produce a material that has been used to construct large structures for many years worldwide. Creating large buildings such as churches and used in areas with water – such as bridges and poolside buildings. Multi-layered timber has each section of wood with the grain running in the opposite direction of its neighbour’s preventing any movement and counters any warping or twisting, the fit in the frame stays as exact as the day they are installed.

• FAQ - Can I buy windows like these from my 'local joiner'?

  Your local joiner should indeed be able to make beautiful timber windows, but our windows are not just timber frames, sashes and casements they are packed full of innovations and performance which your local joiner will not be able to replicate, also they may not glaze the windows or paint them. Our windows and doors have the protective paint and stain factory applied and arrive fully glazed, all that remains is installation and the job is done. Our range of timber windows and doors, sealed double glazed units, hardware and workmanship are covered by comprehensive guarantees.

• FAQ - Are wooden windows and doors high maintenance? How often will i need to decorate them?

  The beauty of our low maintenance timber doors and windows is in the factory-applied paints. The paints and stains are guaranteed for 10 and up to 6 years respectively but obviously, this depends on location and weather conditions. With such a well-applied protective layer and so beautifully finished, all that is required is an occasional clean and inspection to ensure that the paint is in top condition. When the time comes to redecorate it is a very simple matter of a thorough clean and a fresh coat of paint – a thirty-minute job per window.

• FAQ - Are timber windows and doors good for the environment?

  According to Greenpeace “As long as timber is sourced from properly managed forests…timber windows are by far the best environmental choice” (Greenpeace Briefing: Installing New Windows 1997). We use sustainable European Redwood from managed forests in all our timber windows and doors making all our products a very healthy environmental choice – for further information please visit our sustainability page for details.

• FAQ - What is the normal delivery period?

  We have competitive, consistent and guaranteed lead times – please speak to our team to discover more about the process and timescales.

• FAQ - Can I buy unfinished windows and doors?

  We do NOT sell our timber doors and windows unfinished. Our thorough factory-applied paints and stains add more than just a wide range of stunning colours, the protective coats of micro-porous paint and stain are paramount to the longevity of the windows and doors.

• FAQ - What aftercare do you have in place and what if something goes wrong with my order?

  Whilst our entire process is set up for smooth sailing, sometimes things just don’t go to plan. Controlling mother nature isn’t normally possible, and when working with a natural product set in an external environment, we have to accept it is us that has to adapt.  Our product range has been designed to work within these parameters, to ensure the complete confidence and satisfaction of our customers.  If something does go wrong, you can be assured that we stand by our products, as demonstrated by our cast-iron guarantees and inclusive service engineer package.